{"id":33,"date":"2020-01-17T15:26:04","date_gmt":"2020-01-17T15:26:04","guid":{"rendered":"https:\/\/demo.themeisle.com\/neve-web-agency\/?page_id=28"},"modified":"2025-08-21T14:17:48","modified_gmt":"2025-08-21T12:17:48","slug":"about-us-for-partners","status":"publish","type":"page","link":"https:\/\/staging.dekada.hr\/en\/o-nama-za-partnere\/","title":{"rendered":"O nama – za partnere"},"content":{"rendered":"
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About Us \u2013 for Partners<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We founded Dekada Komunikacije d.o.o. in 2017, and since then, it has grown into a leading provider of communication solutions.
Over the past eight years, we have employed a significant number of professionals and worked on various projects\u2014from simple customer inquiries to complex projects requiring technical support.
Our headquarters is in Zagreb, with additional offices abroad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Zagreb, Croatia<\/h2>

2017.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Tetovo, MK<\/h2>

2022.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Sarajevo, BA<\/h2>

2024.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Konya, TR<\/h2>

2025.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why Choose Our Service?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our rapid and exponential growth is the result of our quality, values, and vision.<\/span><\/span> Regardless of profession, we offer our clients a personalized approach and adaptation\u2014both individually and professionally\u2014focusing on their needs and goals. <\/span><\/span><\/span><\/p>

This business approach ensures client satisfaction and enriches us with new knowledge and experiences, which we then apply to all future projects.<\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonalized Approach\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe approach each client individually, paying full attention to the details of their needs and requirements.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSkill and accessibility\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOur agents work in accordance with our vision and values. To achieve this, we provide them with training, development, and motivation support, which reflects positively on our cooperation with clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFast Response\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe take customer support seriously. Quick yet precise responses to your inquiries are our priority..\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Features That Set Us Apart from the Competition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Diverse and numerous projects ensure business continuity.<\/p>

We find the best talents on the market, tailored to the needs of our partners, and actively care about their development and well-being. This includes, among other things, the possibility of psychological counseling for stress management, communication improvement, and the creation of a supportive work environment.<\/p>

Flexible work models (office, remote, hybrid) and shift work as needed.<\/p>

Geographical advantage: Croatia is close to the DACH countries and ranks among the top 5 countries in the world in English proficiency, ensuring multilingual capabilities for our employees.<\/p>

Low employee turnover within the company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Monthly evaluation of efficiency and work quality:<\/p>

  • Identification of potential process improvements.<\/li>
  • Preparation of performance reports and recommendations for next steps.<\/li>
  • Assessment of achieved goals compared to initial expectations.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Quality and Training Concept<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Quality assurance measures:<\/strong><\/p>

    Implementation of strict quality control procedures to ensure top service.<\/p>

    Continuous monitoring and evaluation of customer satisfaction, with a quick response to feedback.<\/p>

    Training methods:<\/strong><\/p>

    Use of innovative training methods based on interactive learning approaches that encourage practical application.<\/p>

    Individual training plans for agents and trainers.<\/p>

    Strategies for continuous improvement:<\/strong><\/p>

    Implementation of continuous improvement processes that include regular reviews, feedback loops, and adjustments.<\/p>

    Promoting a learning culture that encourages employees to continuously develop and share best practices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    CERTIFICATES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \"Certification<\/figure>

    ISO 9001<\/h3>

    Quality Management System\n
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    \"Certification<\/figure>

    ISO 14001<\/h3>

    Environmental Management System\n
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    \"Certification<\/figure>

    ISO 18295<\/h3>

    Quality management system in customer service centers\n
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    \"Certification<\/figure>

    ISO 27001<\/h3>

    Information Security Management System\n
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    \"\"<\/figure>

    Creditworthiness Excellence<\/h3>

    With our business practices and example, we improve the Croatian business environment.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Partners<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"ISG\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Cleaning Mljet for a Better World<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Dekada Komunikacije is a proud partner of the \u201cCleaning Mljet for a Better World\u201d project, which brings together the Mljet National Park, DPS Zagreb, the Aquatica diving center, and other partners in a joint effort to remove waste from the island\u2019s land and sea areas.<\/div><\/div>
    Through the collaboration of employees of the Mljet National Park, divers, and local residents, a cleaning action is being carried out. The goal is to bring the underwater environment within the park to an acceptable state and raise awareness about the protection of marine ecosystems.<\/div><\/div>
    This project reflects the continuous commitment of the Mljet National Park and the local community to addressing the problem of marine litter, which threatens the environment, economy, and human health on both a global and local scale.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    O nama – za partnere Dekada Komunikacije d.o.o. osnovali smo 2017. godine i od tada je izrasla u vode\u0107eg pru\u017eatelja komunikacijskih rje\u0161enja.Tijekom proteklih osam godina zaposlili smo zna\u010dajan broj djelatnika i radili na raznim projektima \u2013 od jednostavnih korisni\u010dkih upita do slo\u017eenijih projekata koji zahtijevaju tehni\u010dku podr\u0161ku.Na\u0161e sjedi\u0161te nalazi se u Zagrebu, s dodatnim uredima […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":9,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":3759,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/pages\/33\/revisions\/3759"}],"wp:attachment":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}