{"id":3570,"date":"2025-01-31T11:41:10","date_gmt":"2025-01-31T10:41:10","guid":{"rendered":"https:\/\/staging.dekada.hr\/?p=3570"},"modified":"2025-03-11T09:40:05","modified_gmt":"2025-03-11T08:40:05","slug":"customer-support-agent-for-logistics-and-delivery","status":"publish","type":"post","link":"https:\/\/staging.dekada.hr\/en\/agent-korisnicke-podrske-za-logistiku-i-dostavu\/","title":{"rendered":"Customer support agent for logistics and delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3570\" class=\"elementor elementor-3570\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-219ad3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"219ad3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce56866\" data-id=\"ce56866\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d63d0b9 elementor-widget elementor-widget-text-editor\" data-id=\"d63d0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Rad od ku\u0107e (remote) ili ured<\/li><li>Puno radno vrijeme<\/li><\/ul><p><strong><br \/>O nama:<\/strong><\/p><p>U sklopu na\u0161eg <strong>novog, inovativnog projekta<\/strong>, tra\u017eimo dinami\u010dne i motivirane agente korisni\u010dke podr\u0161ke koji \u017eele biti dio na\u0161eg tima. Ovaj projekt <strong>jedinstven je u Hrvatskoj<\/strong>, a o\u010dekujemo rast na \u010dak <strong>250 zaposlenika do kraja 2025. godine<\/strong>, \u0161to otvara brojne <strong>mogu\u0107nosti za razvoj karijere<\/strong>.<\/p><p>Posao mo\u017eete raditi iz udobnosti vlastitog doma. Ako ipak preferirate rad u uredu, i to je opcija.<\/p><p><strong>Opis posla:<\/strong><\/p><ul><li>Telefonska i pisana korisni\u010dka podr\u0161ka<\/li><li>Obrada upita i reklamacija<\/li><li>Odr\u017eavanje baze podataka korisnika<\/li><li>Proslje\u0111ivanje specifi\u010dnih upita odgovaraju\u0107im odjelima<\/li><li>Sudjelovanje u pobolj\u0161anju korisni\u010dkih procesa i komunikacije<\/li><\/ul><p><strong><br \/>\u0160to tra\u017eimo:<\/strong><\/p><ul><li>Iskustvo u korisni\u010dkoj podr\u0161ci ili pozivnom centru je prednost, ali nije uvjet<\/li><li>Izra\u017eene komunikacijske vje\u0161tine i ljubaznost<\/li><li>Orijentiranost na korisnike i visok stupanj profesionalnosti<\/li><li>Osnovno znanje rada u MS Office paketima i drugim uobi\u010dajenim programima<\/li><li>Odli\u010dno znanje njema\u010dkog jezika (najmanje C1), dodatni jezici su prednost<\/li><li>Visoka razina samoinicijative i spremnost na rad u timu<\/li><\/ul><p><strong><br \/>\u0160to nudimo:<\/strong><\/p><ul><li>Detaljnu obuku i redovite edukacije<\/li><li>Dinami\u010dno radno okru\u017eenje<\/li><li>Mogu\u0107nost rada od ku\u0107e ili u uredu<\/li><li>Mogu\u0107nosti napredovanja<\/li><li>Dodatne benefite<\/li><\/ul><p><br \/>Zainteresirani ste? Po\u0161aljite prijavu s \u017eivotopisom na posao@dekada.hr ili ispunite na\u0161u formu\u00a0ispod oglasa.<\/p><p>Veselimo se upoznati vas i zajedno ostvarivati uspjehe!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe38ef9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe38ef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6eb2ae elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"b6eb2ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Prijava za posao\" aria-label=\"Prijava za posao\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3570\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b6eb2ae\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIme i prezime\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ime i prezime\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_05f9743 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_05f9743\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBroj telefona\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_05f9743]\" id=\"form-field-field_05f9743\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Broj telefona\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRazina znanja njema\u010dkog jezika\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"A1\" id=\"form-field-message-0\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-0\">A1<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"A2\" id=\"form-field-message-1\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-1\">A2<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"B1\" id=\"form-field-message-2\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-2\">B1<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"B2\" id=\"form-field-message-3\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-3\">B2<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"C1\" id=\"form-field-message-4\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-4\">C1<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"C2\" id=\"form-field-message-5\" name=\"form_fields[message]\" required=\"required\"> <label for=\"form-field-message-5\">C2<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_683e19e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_683e19e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrivitak - \u017eivotopisi, molbe, preporuke (prihva\u0107amo samo .pdf, .doc, .docx datoteke)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_683e19e][]\" id=\"form-field-field_683e19e\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" required=\"required\" multiple=\"multiple\" data-maxsize=\"5\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a5a34ff elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a5a34ff\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDodatne informacije:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a5a34ff]\" id=\"form-field-field_a5a34ff\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ukoliko \u017eelite, unesite dodatne informacije.\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_347e116 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_347e116\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSuglasnost za obradu podataka\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_347e116]\" id=\"form-field-field_347e116\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_347e116\">Dajem slobodnu i izri\u010ditu privolu dru\u0161tvu DEKADA KOMUNIKACIJE d.o.o. za prikupljanje i daljnju obradu mojih osobnih podataka.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-up\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Po\u0161alji prijavu<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Rad od ku\u0107e (remote) ili ured Puno radno vrijeme O nama: U sklopu na\u0161eg novog, inovativnog projekta, tra\u017eimo dinami\u010dne i motivirane agente korisni\u010dke podr\u0161ke koji \u017eele biti dio na\u0161eg tima. Ovaj projekt jedinstven je u Hrvatskoj, a o\u010dekujemo rast na \u010dak 250 zaposlenika do kraja 2025. godine, \u0161to otvara brojne mogu\u0107nosti za razvoj karijere. Posao [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3320,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[21,15,19,17,22],"class_list":["post-3570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-radna-mjesta","tag-dostava","tag-korisnicka-podrska","tag-logistika","tag-oglas-za-posao","tag-remote"],"_links":{"self":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/posts\/3570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/comments?post=3570"}],"version-history":[{"count":0,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/posts\/3570\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/media\/3320"}],"wp:attachment":[{"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/media?parent=3570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/categories?post=3570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.dekada.hr\/en\/wp-json\/wp\/v2\/tags?post=3570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}