We founded Dekada Komunikacije d.o.o. in 2017, and since then, it has grown into a leading provider of communication solutions.
Over the past eight years, we have employed a significant number of professionals and worked on various projects—from simple customer inquiries to complex projects requiring technical support.
Our headquarters is in Zagreb, with additional offices abroad.
2017.
2022.
2024.
2025.
Our rapid and exponential growth is the result of our quality, values, and vision. Regardless of profession, we offer our clients a personalized approach and adaptation—both individually and professionally—focusing on their needs and goals.
This business approach ensures client satisfaction and enriches us with new knowledge and experiences, which we then apply to all future projects.
We approach each client individually, paying full attention to the details of their needs and requirements.
Our agents work in accordance with our vision and values. To achieve this, we provide them with training, development, and motivation support, which reflects positively on our cooperation with clients.
We take customer support seriously. Quick yet precise responses to your inquiries are our priority..
Diverse and numerous projects ensure business continuity.
We find the best talents on the market, tailored to the needs of our partners, and actively care about their development and well-being. This includes, among other things, the possibility of psychological counseling for stress management, communication improvement, and the creation of a supportive work environment.
Flexible work models (office, remote, hybrid) and shift work as needed.
Geographical advantage: Croatia is close to the DACH countries and ranks among the top 5 countries in the world in English proficiency, ensuring multilingual capabilities for our employees.
Low employee turnover within the company.
Monthly evaluation of efficiency and work quality:
Quality assurance measures:
Implementation of strict quality control procedures to ensure top service.
Continuous monitoring and evaluation of customer satisfaction, with a quick response to feedback.
Training methods:
Use of innovative training methods based on interactive learning approaches that encourage practical application.
Individual training plans for agents and trainers.
Strategies for continuous improvement:
Implementation of continuous improvement processes that include regular reviews, feedback loops, and adjustments.
Promoting a learning culture that encourages employees to continuously develop and share best practices.
Quality Management System
Environmental Management System
Quality management system in customer service centers
Information Security Management System
With our business practices and example, we improve the Croatian business environment.
